Privacy Policy

At Carmen Hosting Company ("Carmen," "we," "us," or "our"), safeguarding your privacy and the security of your data is foundational to our services. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By accessing our website or using our VPS, dedicated server, or colocation services (collectively, the "Services"), you acknowledge you have read and understood this Privacy Policy.

1. Information We Collect

• Account Information — Name, company, email address, billing address, and payment details provided when you create or manage an account.
• Service Usage Data — Technical logs (e.g., IP addresses, timestamps, resource utilization) generated through your use of our Services.
• Cookies & Tracking Technologies — We use cookies and similar tools to maintain session state, analyze site traffic, and improve user experience. You can disable cookies via your browser, but some features may not function properly.
• Support Communications — Emails and tickets you send to [email protected] or [email protected].

2. How We Use Information

• Provide, maintain, and improve the Services.
• Process transactions and send invoices or payment reminders.
• Respond to inquiries, troubleshoot issues, and deliver technical support.
• Detect, prevent, and mitigate security threats, abuse, or policy violations.
• Comply with legal obligations and enforce our Terms of Service.
• Inform you about important updates or changes to the Services.

3. Legal Bases for Processing

Where the EU General Data Protection Regulation (GDPR) or similar laws apply, we process your data based on contract performance, legitimate interests (such as securing our network), compliance with legal obligations, and your explicit consent where required.

4. Data Retention

We retain personal data only as long as necessary to fulfill the purposes in this Policy, comply with legal requirements, or resolve disputes. Usage logs are typically stored for up to 12 months unless extended for security investigations.

5. Data Security

We employ industry‑standard safeguards, including encryption, firewalls, and access controls, to protect your information from unauthorized access, disclosure, alteration, or destruction.

6. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access or obtain a copy of personal data we hold about you.
• Request correction or deletion of your personal data.
• Object to or restrict certain processing activities.
• Port your data to another provider.
• Withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact us using the details below. We will respond within the timeframe required by law.

7. International Transfers

Your data may be transferred to and processed in countries outside your own, including the United States, where our data centers and service providers are located. We rely on Standard Contractual Clauses or other approved mechanisms to ensure adequate protection for such transfers.

8. Children’s Privacy

Our Services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and, if the changes are material, provide a prominent notice (e.g., via email or the Service dashboard) before the new terms take effect.

10. Contact Us

Effective Date: 13 June 2024